BPO Outsourcing Companies and Their Services

ByBNW TEAM

Business process outsourcing (BPO) has become a practical way for companies to handle specific tasks without stretching their in-house teams too thin. Whether it’s customer support, technical work, or back-office processes, outsourcing providers offer skilled teams that integrate into existing operations. This approach helps businesses adjust quickly to changes in workload, access specialized expertise, and keep running efficiently. Below is an overview of several companies operating in the BPO space and the services they deliver.

1. NeoWork

NeoWork works with businesses that need additional staffing and operational support without committing to full in-house hiring. As a BPO outsourcing provider, we deliver both individual specialists and fully managed teams that integrate directly into client operations. Recruitment, employee benefits, and skills development are handled internally, while clients maintain control of daily workflows. This approach allows businesses to scale resources flexibly and keep processes efficient without adding the weight of in-house management.

Our services extend across customer-facing and back-office functions, from customer experience and virtual assistance to technical roles and AI training. We also support creative projects and temporary manual workflows before automation is introduced. By combining staffing with managed services, NeoWork enables companies across industries – including technology, healthcare, e-commerce, and logistics – to focus on growth while we ensure smooth operations.

Key Highlights:

  • Offers individual contributors or managed teams
  • Handles recruitment, benefits, and training
  • Supports multiple industries, including tech, healthcare, and e-commerce
  • Provides flexible service options to match changing needs

Services:

  • Customer experience support
  • Virtual assistants for admin and operational tasks
  • IT and software development
  • AI training and data labeling
  • MVP solutions for manual workflows
  • Creative services such as design and animation

Contact and Social Media Information:

2. Oworkers

Oworkers provide multilingual outsourcing services with teams based in Bulgaria, Egypt, and Madagascar. Their operations combine human talent with AI-based tools to support data-related tasks, content moderation, customer service, and other business processes. The company works with a variety of industries, including marketplaces, AI-focused businesses, and large enterprises, offering both short-term staff augmentation and fully managed teams.

Their focus areas include data annotation, data processing, multilingual customer support, and content moderation. Security is a key part of their setup, with compliance to standards such as ISO 27001 and GDPR, as well as strict access controls. Teams are managed on-site in dedicated facilities and can work in over 30 languages, covering projects from specialized AI training to customer experience support.

Key Highlights:

  • Delivery centers in Bulgaria, Egypt, and Madagascar
  • Multilingual workforce covering 30+ languages
  • Combination of AI tools and human-in-the-loop processes
  • ISO 27001 and GDPR-compliant operations
  • Flexible models for short-term or ongoing projects

Services:

  • Multilingual data annotation (images, video, text, audio)
  • Multilingual data processing
  • Multilingual customer support
  • Multilingual content moderation

Contact and Social Media Information:

  • Website: oworkers.com
  • Phone: +1 (833) 246 7264
  • Email: contact@oworkers.com
  • Address: 2066 North Capitol Avenue #1003, San Jose, California, 95132
  • LinkedIn: www.linkedin.com/company/oworkers
  • Facebook: www.facebook.com/virtualemployee
  • Twitter/X: x.com/O_workers

3. Hit Rate Solutions

Hit Rate Solutions provides outsourced call center services for businesses in the United States, Canada, and Australia. Their work covers both inbound and outbound operations, along with virtual assistant support. The company focuses on tasks such as cold calling, appointment setting, lead generation, and customer support, serving industries like insurance, real estate, healthcare, retail, and e-commerce.

Their teams operate 24/7 and are trained to handle account-specific processes, aiming to integrate smoothly into client workflows. Services are delivered with flexible pricing options and can be adapted to various business sizes, from small enterprises to larger organizations. Operations include both voice and non-voice support, with the ability to assist in order processing, live transfers, and specialized campaigns for different market sectors.

Key Highlights:

  • 24/7 call center operations in the US, Canada, and Australia
  • Supports inbound, outbound, and virtual assistant tasks
  • Industry coverage includes insurance, real estate, healthcare, and retail
  • Flexible service options with scalable team sizes

Services:

  • Inbound call center and phone answering
  • Outbound calling and cold calling
  • Lead generation and appointment setting
  • Virtual assistant support
  • Customer support and order processing

Contact and Social Media Information:

  • Website: hitratesolutions.com
  • Phone: (855)-641-0585
  • Address: 620 N La Salle Dr, Chicago, IL 60654, United States
  • LinkedIn: www.linkedin.com/company/hit-rate-solutions
  • Facebook: www.facebook.com/HitRateSolutions
  • Twitter/X: x.com/hitratesolution

4. 1840 & Company

1840 & Company provides global staffing and outsourcing solutions, connecting businesses with vetted talent in over 150 countries. Their services include hiring, onboarding, payroll, and compliance management, allowing clients to focus on daily operations while the company handles administrative and legal requirements. Talent is sourced from both nearshore and offshore markets, with options for full-time employees, temporary staff, or fully outsourced teams.

The company uses AI-driven sourcing through its proprietary Talent Clouds, filtering thousands of applications each month to match professionals with client needs. They cover a broad range of business functions, from contact center operations and back-office support to development, marketing, finance, and sales. Flexible engagement models and scalable solutions allow organizations to adjust resources as projects and priorities change.

Key Highlights:

  • Hiring capabilities in over 150 countries
  • AI-driven sourcing through proprietary Talent Clouds
  • Flexible staffing models (full-time, temporary, outsourced teams)
  • Compliance and payroll management for global hires
  • Scalable solutions to match project demands

Services:

  • Nearshore and offshore staffing
  • Business process outsourcing
  • Back-office and contact center support
  • Recruitment process outsourcing (RPO)
  • Payroll and compliance management

Contact and Social Media Information:

  • Website: www.1840andco.com
  • Email: info@1840andco.com
  • Address: 5440 W. 110th St, Building 2, Suite 300, Overland Park, KS 66211
  • LinkedIn: www.linkedin.com/company/1840-company
  • Facebook: www.facebook.com/1840andCompany
  • Instagram: www.instagram.com/1840andco
  • Twitter/X: x.com/1840andCompany

5. Connext

Connext builds offshore and nearshore teams to support different business functions, offering recruitment, HR, and operational management under one framework. They handle payroll, benefits, compliance, and secure office facilities, while clients focus on daily supervision and workflow. Recruitment is tailored to each role, with sourcing, screening, and initial interviews managed by Connext before candidates are introduced to the client.

Their services cover areas such as finance, customer service, healthcare support, IT, marketing, and back-office administration. Teams can be based in locations like the Philippines, Colombia, Mexico, and India. Alongside staffing, Connext provides country-specific managers for co-management, secure IT systems, and processes to transition independent contractors into full-time employees. The model is designed to help companies expand their capabilities without building their own overseas subsidiaries.

Key Highlights:

  • Offshore and nearshore staffing in multiple countries
  • Recruitment process including sourcing, screening, and interviews
  • Employer of record services for payroll and compliance
  • Secure office facilities and IT systems
  • Support for contractor-to-employee transitions

Services:

  • Financial services support
  • Customer service teams
  • Healthcare process support
  • Back-office administration
  • IT and development roles
  • Marketing and creative support

Contact and Social Media Information:

  • Website: connextglobal.com
  • Phone: +1 (808) 468-6733
  • Address: 770 Kapiolani Boulevard, Suite 602 Honolulu, Hawaii 96813
  • LinkedIn: www.linkedin.com/company/connextglobalsolutions
  • Instagram: www.instagram.com/connextglobalsolutions_
  • Twitter/X: x.com/connextph

6. Splace BPO

Splace BPO provides outsourcing services for customer experience, back-office operations, e-commerce, telesales, and technical support. Their approach centers on understanding each client’s core operations and aligning support processes accordingly. Teams are recruited through targeted hiring methods, trained to meet role-specific needs, and guided by performance metrics and coaching once deployed.

Their services are designed to integrate with existing operations while giving clients the capacity to expand into new markets without the need for additional infrastructure. Support covers multiple channels, enabling consistent customer interactions through phone, email, chat, and social platforms. Alongside customer-facing work, Splace BPO also manages internal functions such as logistics coordination, virtual assistance, and administrative processes.

Key Highlights:

  • Omnichannel customer experience support
  • Back-office and e-commerce operations management
  • Recruitment, training, and ongoing performance coaching
  • Support for global market expansion with local expertise
  • Flexible integration with client workflows

Services:

  • Inbound customer service
  • Virtual assistant support
  • Client success management
  • Patient care support
  • Logistics and order handling
  • Social media management
  • Telesales and technical support

Contact and Social Media Information:

  • Website: splacebpo.com
  • Phone: +1 929 528 5115
  • Email: info@splacebpo.com
  • Address: 5th Floor Alyvea Building Sta. Ana Avenue corner Leon Ma, Leon M Guerrero St, Davao City, 8000 Davao del Sur
  • LinkedIn: www.linkedin.com/company/splacebpo
  • Facebook: www.facebook.com/SPLACEBPO
  • Twitter/X: x.com/SplaceBPO

7. FBSPL

FBSPL (Fusion Business Solutions Pvt. Ltd.) offers business process management and consulting services to companies across multiple industries. Established in 2006, they provide a mix of human expertise and automation to support operational needs. Their focus areas include insurance outsourcing, accounting, data annotation, business intelligence, and digital marketing. Teams are structured to align with client workflows and time zones, aiming to integrate seamlessly into existing operations.

The company’s approach combines process optimization with flexible service models, allowing businesses to outsource specific functions while maintaining control over outputs. Beyond core back-office and customer-facing work, FBSPL also supports AI-driven initiatives, from training machine learning models to implementing automation in administrative and analytical tasks. Clients can access dedicated resources along with backup staffing to maintain operational continuity.

Key Highlights:

  • Experience in multiple BPO service areas since 2006
  • Combines human expertise with AI-enabled processes
  • Teams aligned with client time zones and workflows
  • Dedicated resources with backup support options
  • ISO 27001 and ISO 9001 certified operations

Services:

  • Insurance outsourcing (policy processing, claims, new business setup)
  • Accounting and bookkeeping
  • Data annotation and labeling for AI/ML
  • Business intelligence and analytics
  • Digital marketing strategy and execution
  • Artificial intelligence solutions for process efficiency

Contact and Social Media Information:

  • Website: www.fbspl.com
  • Phone: +1-240-979-0061
  • Email: support@fbspl.com
  • Address: 459 COLUMBUS AVE #4018, NEW YORK, NY 10024
  • LinkedIn: www.linkedin.com/company/fbsplteam
  • Facebook: www.facebook.com/FBSPLTeam
  • Instagram: www.instagram.com/fbsplteam
  • Twitter/X: x.com/FBSPLTeam

8. Booth & Partners

Booth & Partners provides staffing and outsourcing solutions for businesses seeking to build teams in the Philippines and Colombia. Their services cover recruitment, HR, payroll, and performance management, allowing clients to focus on their core operations. Teams can be set up for remote work or operate from fully equipped office spaces in prime locations. Engagement models range from hiring dedicated staff to fully managed outsourcing.

The company’s approach focuses on aligning talent selection with client goals and maintaining operational control while outsourcing day-to-day management tasks. They support a variety of business functions, from customer service and back-office operations to specialized technical roles. Workspace solutions are also part of their offering, providing private offices, coworking spaces, and meeting rooms designed to support productivity.

Key Highlights:

  • Talent sourcing in the Philippines and Colombia
  • Recruitment, HR, and payroll management
  • Flexible models for dedicated teams or managed outsourcing
  • Office workspace solutions with private and shared options
  • Coverage of multiple business functions and industries

Services:

  • Remote and office-based staffing solutions
  • Customer service and back-office support
  • Technical and specialized role recruitment
  • Managed service operations with KPI tracking
  • Private offices, coworking spaces, and meeting rooms

Contact Information:

  • Website: boothandpartners.com
  • LinkedIn: www.linkedin.com/company/booth-&-partners
  • Address: Carrera 16 # 97-46. Piso 7,Bogotá Colombia
  • Facebook: www.facebook.com/boothandpartners
  • Instagram: www.instagram.com/boothandpartners

9. Uassist.ME

Uassist.ME provides nearshore outsourcing services from El Salvador, specializing in contact center operations and virtual assistance. Their contact center teams handle inbound and outbound calls, email, chat, and social media interactions in both English and Spanish. Services are set up to integrate with client processes, with onboarding supported by workflow assessments and continuous improvement recommendations.

In addition to customer-facing work, Uassist.ME supplies virtual assistants for administrative and operational support across industries such as legal, finance, healthcare, retail, IT, marketing, and real estate. Their nearshore model emphasizes cultural alignment, time-zone compatibility with U.S. businesses, and ease of communication. Teams are trained to meet role-specific needs while operating under compliance frameworks like PCI DSS, HIPAA, and SOC 2.

Key Highlights:

  • Nearshore outsourcing from El Salvador with U.S. time-zone alignment
  • Bilingual English/Spanish contact center services
  • Virtual assistant support for multiple industries
  • Compliance with PCI DSS, HIPAA, and SOC 2 standards
  • Focus on cultural compatibility and smooth integration

Services:

  • Inbound and outbound contact center support
  • Email, chat, and social media customer service
  • Virtual assistant services for administrative and operational tasks
  • Back-end support for finance, healthcare, and other sectors
  • Digital transformation and workflow optimization

Contact and Social Media Information:

  • Website: www.uassistme.com
  • Phone: +1 (305) 260 6962
  • Email: customersuccess@uassistme.com
  • Address: 1688 Meridian Avenue, 6th and 7th Floor, Miami Beach, FL
  • LinkedIn: www.linkedin.com/company/uassist-me
  • Facebook: www.facebook.com/uassistme
  • Twitter: x.com/uassistme

10. Top Customer Service

Top Customer Service delivers contact center and technical support solutions designed to integrate with a client’s existing operations. Their teams handle inbound and outbound calls, live chat, email, social media engagement, and back-office work. Support is provided around the clock, with an emphasis on aligning communication style and processes with each brand’s voice and objectives. They also incorporate AI-driven tools to improve efficiency, from smart routing to predictive replies, while keeping a human-first approach in interactions.

In addition to core customer support, the company offers technical assistance for software, hardware, and digital services. Virtual assistant services are available for administrative tasks, and their omnichannel model enables seamless movement between communication platforms. By combining trained specialists, measurable performance tracking, and process customization, Top Customer Service aims to improve customer satisfaction while managing operational demands for different industries.

Key Highlights:

  • 24/7 customer support across multiple channels
  • AI-augmented processes for faster response and resolution
  • Technical support for software, hardware, and digital services
  • Omnichannel communication with real-time transitions
  • Virtual assistant and back-office services

Services:

  • Inbound and outbound call handling
  • Live chat, email, and social media support
  • Technical troubleshooting and tiered assistance
  • Back-office process management
  • Virtual assistant services
  • AI-enhanced customer experience solutions

Contact Information:

  • Website: topcustomerservice.com
  • Address: 418 Broade Way #6247 Albany, NY 12207
  • Phone Number:  888 (973) 0077 
  • Email: info@topcustomerservice.com

11. TDCX

TDCX provides large-scale outsourcing solutions that combine operational expertise, technology, and multilingual capabilities. Their services cover customer experience management, sales enablement, trust and safety, and AI-related support. Operating in multiple locations worldwide, they work with brands to manage complex workflows while maintaining efficiency and quality at scale. Teams are built with a mix of industry-specific skills, from customer support specialists to data labeling and AI prompt engineering roles.

The company blends human-led operations with AI-driven tools, offering services such as multimodal annotation, hyperpersonalization, and process automation. Their approach focuses on streamlining recruitment, optimizing performance, and supporting clients through market expansion or digital transformation. With experience across industries and regions, TDCX delivers multilingual support in over 50 languages, adapting solutions to meet specific operational goals.

Key Highlights:

  • Global presence with multilingual capabilities
  • Combines human expertise with AI solutions
  • Experience in large-scale, complex workflow management
  • Services tailored for industry-specific requirements
  • Support for digital transformation and sales growth

Services:

  • Customer experience management
  • Sales and go-to-market enablement
  • Trust and safety operations
  • AI data labeling and annotation
  • Recruitment and talent management for specialized roles

Contact and Social Media Information:

  • Website: www.tdcx.com
  • LinkedIn: www.linkedin.com/company/tdcxgroup
  • Facebook: www.facebook.com/tdcxgroup
  • Instagram: www.instagram.com/tdcxgroup
  • Twitter/X: x.com/tdcxgroup

12. MarKam Solutions

MarKam Solutions provides outsourcing services designed to improve business efficiency and support growth. Their work spans multiple industries and includes customer engagement, sales support, and consulting. Teams are built to match each client’s goals, using a combination of tailored processes and technology-driven solutions to integrate smoothly with existing operations.

Their service range covers omnichannel customer experience, contact center operations, and sales for both B2B and B2C markets. They also offer consulting and analysis to help businesses refine their customer experience strategies. With multilingual capabilities and a focus on aligning services with brand voice, MarKam Solutions delivers support across various channels to strengthen client relationships and operational performance.

Key Highlights:

  • Outsourcing services for multiple industries and business functions
  • Tailored solutions to align with client objectives
  • Combination of technology and human expertise
  • Multilingual capabilities
  • Focus on customer experience and sales growth

Services:

  • Omnichannel customer experience support
  • B2B and B2C sales services
  • Contact center outsourcing
  • Customer experience consulting and analysis

Contact and Social Media Information:

  • Website: markamsolutions.com
  • Phone: +359876122130
  • Email: info@markamsolutions.com
  • LinkedIn: www.linkedin.com/company/markam-solutions

13. Helpware

Helpware delivers outsourcing services that combine customer interaction management with operational support for technology-driven businesses. Their work includes digital customer experience, technical support, and back-office operations. They also handle content control, data labeling, and AI customer service, integrating these capabilities into clients’ existing systems. Teams are built and trained through a structured onboarding and recruitment process, with ongoing performance monitoring to meet operational goals.

The company serves a wide range of industries, including ecommerce, SaaS, healthcare, fintech, gaming, and public sector projects. Support is provided across multiple channels such as phone, chat, email, and social media, with 24/7 availability. In addition to core support functions, Helpware offers services for content moderation, fraud prevention, and specialized data annotation, enabling clients to manage both customer-facing and operational workflows effectively.

Key Highlights:

  • Multichannel support including phone, chat, email, and social media
  • Structured onboarding and recruitment process
  • Expertise in both customer-facing and operational tasks
  • Content moderation and fraud prevention capabilities
  • Presence in multiple countries with remote work options

Services:

  • Digital customer experience and technical support
  • Back-office operations and transaction processing
  • Content control, moderation, and verification
  • AI-driven customer service solutions
  • Data labeling and annotation
  • 24/7 call center and live chat support

Contact and Social Media Information:

  • Website: www.helpware.com
  • Phone: +1 (949) 273 – 2824
  • Email: hello@helpware.com
  • Address: 110 W Vine St, Lexington, KY, 40507, USA
  • LinkedIn: www.linkedin.com/company/helpware
  • Facebook: www.facebook.com/helpware.io
  • Instagram: www.instagram.com/helpware.io
  • Twitter/X: x.com/helpwarecom

14. Boldr

Boldr provides outsourcing services with a focus on building dedicated teams for clients in various industries. Their work covers customer experience, technical support, engineering, data services, and finance. The company operates on a global scale, managing teams across multiple countries while aligning operations with each client’s processes and brand standards. Their approach emphasizes structured recruitment, onboarding, and management to ensure smooth integration and consistent delivery.

In addition to core outsourcing functions, Boldr also acts as an employer of record and offers global recruitment services. They follow an ethical outsourcing model that considers the long-term impact on clients, employees, and local communities. This includes fair employment practices, career development opportunities, and active involvement in community projects, reflecting their aim to balance operational results with social responsibility.

Key Highlights:

  • Managed outsourcing and global recruitment capabilities
  • Employer of record services for international operations
  • Ethical outsourcing approach with a focus on sustainability
  • Teams based in multiple countries
  • Support for both operational and technical functions

Services:

  • Customer experience and technical support
  • Engineering and data services
  • Finance and accounting outsourcing
  • AI strategy and implementation
  • Global employment and recruitment

Contact and Social Media Information:

  • Website: boldrimpact.com
  • Address: 3101 Ocean Park Blvd, Ste 100 #524, Santa Monica, CA 90405
  • LinkedIn: www.linkedin.com/company/boldrimpact
  • Facebook: www.facebook.com/BoldrInc
  • Instagram: www.instagram.com/boldr_impact
  • Twitter/X: x.com/boldr_impact

15. Select VoiceCom

Select VoiceCom is a Philippines-based outsourcing provider offering a wide range of contact center and back-office services to clients in multiple industries. Their operations include inbound and outbound call handling, customer support, technical assistance, and administrative functions. They serve as an extension of client teams, taking on both customer-facing and internal tasks to help streamline operations and maintain service continuity.

The company’s service portfolio covers industry-specific needs, including healthcare, financial services, retail, IT, real estate, and more. Alongside voice and non-voice processes, Select VoiceCom also delivers AI-driven solutions and staff augmentation. With compliance certifications in data security and privacy, they operate under structured processes for recruitment, training, and quality assurance, ensuring consistent delivery across projects of varying size and complexity.

Key Highlights:

  • Operations based in the Philippines with global client support
  • Inbound, outbound, and back-office outsourcing capabilities
  • Industry experience spanning healthcare, finance, retail, IT, and more
  • Compliance with HIPAA, PCI DSS, SOC 2, and ISO standards
  • Integration of AI tools and staff augmentation into service delivery

Services:

  • Order processing, billing inquiries, and customer service
  • Technical support, troubleshooting, and software assistance
  • Lead generation, appointment setting, and market research
  • Data entry, claim filing, and form processing
  • AI-powered business process solutions

Contact and Social Media Information:

  • Website: selectvoicecom.com
  • Phone: (855) 777-0778
  • Email: info@selectvoicecom.com
  • Address: 7th and 10th Floor, i1 Building, Jose Maria del Mar Avenue St., Cebu IT Park, Cebu City, Philippines 6000
  • LinkedIn: www.linkedin.com/company/select-voicecom
  • Facebook: www.facebook.com/selectvoicecomph
  • Instagram: www.instagram.com/selectvoicecomph

16. SupportYourApp

SupportYourApp is a customer support outsourcing provider specializing in solutions for tech companies, startups, and high-growth businesses. Since 2010, the company has partnered with brands such as Calm, MacPaw, Glovo, Mastercard, and Here to deliver scalable, secure, and multilingual customer service. Their model blends human expertise with AI-driven automation, allowing them to handle up to 70% of inquiries automatically while maintaining a personalized approach for complex cases.

With operations spanning 60+ languages and clients in over 30 countries, SupportYourApp offers omnichannel support through email, live chat, phone, and social media. They tailor each team to the client’s industry and growth stage, with the flexibility to scale up or down quickly based on seasonal demand or market expansion. Their security framework includes PCI DSS Level 1 certification, GDPR compliance, and ISO standards.

Key Highlights:

  • 14+ years of experience in outsourced customer and technical support
  • Omnichannel coverage – email, phone, chat, social media
  • Support in 60+ languages across 30+ countries
  • AI-powered automation handling the majority of routine inquiries
  • PCI DSS, GDPR, and ISO-certified for data protection
  • Flexible scaling for seasonal or rapid growth needs

Services:

  • Customer service and help desk outsourcing
  • Technical support for SaaS, fintech, and eCommerce
  • Live chat and social media support
  • Call center operations and telephone answering services
  • eCommerce order assistance and payment support

Contact and Social Media Information:

  • Website: supportyourapp.com
  • Phone: 1.888.959.3556
  • Email: hi@supportyourapp.com
  • Address: Delaware Office, 221 W 10th Street, 4th Floor, Suite 122, Wilmington, DE 19801, USA
  • LinkedIn: www.linkedin.com/company/supportyourapp
  • Facebook: www.facebook.com/supportyourapp
  • Instagram: www.instagram.com/supportyourapp
  • Twitter/X: x.com/supportyourapp

Conclusion

Wrapping it up, the contact center outsourcing space isn’t about one-size-fits-all solutions. Each provider comes with its own mix of services, approach, and strengths, which means the right choice depends on what a business actually needs – and not just what looks good on paper. Some focus heavily on tech integration, others on multilingual reach or specialized industry support.

For companies weighing their options, it often comes down to matching operational gaps with a partner that can fill them reliably, without adding unnecessary complexity. Whether that means a small, dedicated team for a niche product or a large-scale operation covering multiple time zones, the goal stays the same: keep customers supported, problems resolved, and operations running smoothly while freeing internal teams to focus on growth.

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