Rallied: The AI Solution Transforming MSP Operations
Managed Service Providers (MSPs) face constant pressure to balance ticket resolution with high-value projects that drive growth. Yet, too often, your skilled L2 and L3 engineers spend hours on repetitive tasks like password resets and account unlocks—work that doesn’t scale your business. This is where Rallied comes in.
What is Rallied?
Rallied is an AI-driven technician designed to autonomously handle Level 1 and Level 2 support tickets. Unlike other AI tools that only suggest next steps, Rallied executes the fix, notifies the user, and updates your PSA automatically. It integrates seamlessly with your existing stack, including Slack, Teams, RMM tools, and M365, functioning like a full-time teammate who never takes a break.
Who Benefits from Rallied?
MSP Owners and Service Managers
Your top engineers should focus on strategic projects, not unlocking accounts. Every hour spent on repetitive tickets is margin walking out the door. Rallied removes this bottleneck, freeing your team to drive growth and improve service quality.
Growing MSPs
Hiring a new L1 technician costs upwards of $50K and takes months to become productive. Meanwhile, ticket volume continues to rise. Rallied addresses this challenge immediately, handling the repetitive tasks without adding headcount.
MSPs Frustrated by Other AI Tools
Many MSPs have tried AI assistants like Pia or Rewst, only to discover months of setup and ongoing management with minimal results. Rallied is different. It doesn’t just suggest solutions—it performs them autonomously from day one.
Key Features of Rallied
Resolves L1 & L2 Tickets
Password resets, account unlocks, mailbox permissions, and group membership changes are handled automatically. Rallied ensures that the ticket is fully resolved, updates your PSA, and notifies the end-user, saving hours of manual effort.
Triages and Dispatches
Rallied engages with the end-user, asks the right questions, categorizes tickets by priority, fills triage fields, and routes issues to the correct engineer when human intervention is needed. It can even pull documentation from IT Glue or Hudu for context.
Onboards and Offboards Employees
From new hires to departing contractors, Rallied streamlines M365 license assignments, AD account creation, security group permissions, RMM agent deployment, and PSA updates. A single message or ticket triggers a complete workflow, ensuring compliance and efficiency.
How Rallied Works
Kickoff Call
The process begins with mapping your tech stack and scoping which workflows Rallied will handle first.
Connect and Deploy
Rallied integrates with your tools, sets the necessary permissions, and goes live within the same week. You choose whether it operates via Slack, Teams, or directly in your PSA.
30-Day Free Trial
During the trial, a forward-deployed engineer builds custom integrations, fine-tunes workflows, and addresses edge cases. After 30 days, Rallied runs fully autonomously.
Why MSPs Choose Rallied
No Dedicated Admin Needed
Unlike other AI tools that require a full-time AI trainer, Rallied works without dedicated oversight. Connect your tools, and it starts executing tickets immediately.
Executes Work, Not Just Suggestions
Rallied doesn’t just advise; it performs the action. Password resets, account unlocks, permission grants, and ticket closures happen automatically, freeing up your best talent.
Saves Time and Costs
Handling 200–400 L1 and L2 tickets per month can consume 50–100 hours of engineer time—worth $7K–$15K monthly. Rallied delivers the same results for a fraction of the cost, without hiring additional staff.
Rapid Implementation
Other AI solutions can take months and five-figure fees to deploy. Rallied connects to your stack the same week, with no setup fees or lengthy training periods.
Frequently Asked Questions
What if it breaks something?
You control Rallied’s autonomy. Start with low-risk tasks and expand as you gain confidence.
We’ve tried AI tools before.
Rallied is different—it directly integrates with your PSA, RMM, and M365, performing tasks instead of just suggesting them.
How long until it’s running?
Kickoff, integration, and deployment happen within a week. No six-month implementations or hidden fees.
Can’t I just hire another L1 tech?
You could, but they’d spend 60% of their time on repetitive tickets. Rallied handles the work efficiently, at a fraction of the cost.
By automating repetitive IT tasks, Rallied helps MSPs focus on growth, improve margins, and empower their engineers to contribute where it matters most. With rapid deployment, minimal oversight, and true task execution, Rallied is the AI solution that finally delivers on its promise.