7 Common Loyalty Program Pitfalls (And How Digital Solutions Solve Them)
Antoine Lihm Over 90% of businesses have implemented some form of loyalty program, yet 77% of programs that rely solely on points-for-purchases fail within the first two years. The average paper loyalty card program silently hemorrhages repeat customers—not from weak products, but from systemic design failures that erode trust and destroy lifetime value. These seven…
