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ComEd Customers Frustrated Amidst Rising Costs, Dropped Services

by Anamta bnn
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Commonwealth Edison Company, commonly known as ComEd, has long held a monopoly on electricity distribution in Northern Illinois, serving over four million customers. However, recent trends in service reliability and pricing have left many residents frustrated and financially strained. Despite being a cornerstone utility, ComEd has increasingly become a source of discontent due to frequent outages and significant rate hikes.

Escalating Rates

Over the past few years, ComEd has been under fire for continually raising electricity rates. In 2022 alone, customers saw their bills rise by an average of 26%, a steep increase that has been difficult for many households to absorb. The justification provided by ComEd revolves around infrastructure improvements and modernization projects. However, many critics argue that these costs should not be solely borne by consumers, especially when the benefits of such upgrades are not immediately apparent.

Moreover, in early 2023, ComEd proposed another rate increase, citing the need for further investments in grid reliability and green energy initiatives. While these objectives are ostensibly noble, the financial burden placed on customers continues to grow. This pattern of frequent rate hikes has sparked a broader debate about the transparency and fairness of ComEd’s pricing strategy.

Frequent Outages

As if rising costs were not enough, ComEd has also been plagued by service reliability issues. In recent years, there has been a notable uptick in the frequency and duration of power outages. For instance, during a severe thunderstorm in the summer of 2023, over 200,000 customers were left without power for extended periods. The company’s response was criticized as slow and inadequate, leaving many residents in the dark, both literally and figuratively.

These outages are not isolated incidents. Data from the Illinois Commerce Commission indicates that ComEd’s Outages and service interruptions have been more frequent than those of comparable utilities in the region. Customers are left wondering why they are paying more for a service that seems to be deteriorating in quality.

Financial Relief and Energy Efficiency Programs

Given the twin challenges of rising rates and unreliable service, consumers are understandably seeking ways to mitigate their utility costs. Here are several strategies that can help:

  1. Low-Income Home Energy Assistance Programs
    For those struggling to pay their energy bills, programs like the Illinois Home Weatherization Assistance Program (IHWAP) and the Low Income Home Energy Assistance Program (LIHEAP) offer critical support. IHWAP provides weatherization services to improve energy efficiency in low-income households, thereby reducing utility bills. LIHEAP, on the other hand, offers direct financial assistance to help cover heating and cooling costs. These programs are vital lifelines for many families facing financial hardship.
  2. Energy-Efficient Appliances
    Upgrading to energy-efficient appliances can result in significant long-term savings. The Illinois Energy Star Appliance Rebate Program offers rebates to consumers who purchase qualifying Energy Star-rated appliances. These appliances use less energy, which translates to lower utility bills. By taking advantage of these rebates, consumers can reduce their energy consumption and offset some of the financial impact of rising electricity rates.
  3. Solar Power
    Switching to solar power is another effective way to reduce dependence on traditional utilities like ComEd. According to MarketWatch, the average Illinois homeowner can save approximately $1,100 per year by installing solar panels. The initial investment in solar technology can be substantial, but federal and state incentives, including tax credits and rebates, can significantly reduce the upfront cost. Over time, the savings on electricity bills can more than compensate for the initial expense, providing both financial and environmental benefits.


ComEd’s recent track record of increasing rates and unreliable service has placed a significant burden on its customers. While the utility’s infrastructure investments are necessary for long-term sustainability, the immediate impact on consumers is concerning. Thankfully, there are various programs and strategies available to help mitigate these costs. By utilizing low-income assistance programs, upgrading to energy-efficient appliances, and exploring solar power options, residents can take proactive steps to manage their energy expenses. As consumers navigate these challenges, it remains crucial for ComEd to improve transparency and reliability, ensuring that their service justifies the ever-increasing rates they charge.