Darkhorse Insurance Leverages OpenDialog’s AI-Powered Rhea to Drive Conversions and Enhance Customer Journeys
Scottsdale, AZ – [23 October 2025] – Darkhorse Insurance Brokers, a leader in empowering independent agents, today announced its integration of OpenDialog’s newly launched AI-powered re-engagement agent, Rhea, into its systems. This AI tool helps insurers recover lost quotes, improve conversions, and enhance customer journeys, boosting satisfaction and retention. By improving the commercial insurance lead conversion process, Darkhorse aims to help agents increase their closing rates.
Insurance agents often face the challenge of lost opportunities when customers abandon their quote journey. Traditional follow-up methods, such as reminder emails or outbound calls, are often too late, impersonal, or cumbersome. Rhea solves this by re-engaging customers through WhatsApp and SMS with personalized messages, letting them pick up right where they left off.
“Rhea has the potential to transform how insurers, agents, and brokers handle mid-journey drop-offs,” said Dan Garzella, CEO of Darkhorse Insurance Brokers. “We’re seeing firsthand how conversational re-engagement not only improves conversion rates but also enhances customer perception of our brand. This tool is exactly what our agents need to increase efficiency and provide a better customer experience.”
By utilizing Rhea, Darkhorse aims to reduce friction that leads to abandoned quotes, leveraging AI’s power to make re-engagement feel natural and timely. Proven models from retail show that timely outreach can recover up to 65% of lost opportunities, and Darkhorse believes this will translate to the insurance market as well.
Darkhorse’s commitment to driving the fastest recovery times in the industry means that integrating Rhea aligns with its mission to help agents and brokers grow exponentially while delivering superior service to clients.
About Darkhorse Insurance Brokers
Darkhorse Insurance empowers independent agents with advanced tools, exclusive partnerships, and expert mentorship to fuel business growth. Their proven system enables agents to scale quickly across personal and commercial lines.
About OpenDialog AI
OpenDialog is a conversational AI platform for the insurance sector, helping insurers automate interactions and optimize efficiency. Trusted by top enterprises, it ensures compliance, scalability, and drives innovation while delivering personalized customer experiences.
Headline:
Darkhorse Insurance Leverages OpenDialog’s AI to Boost Conversions and Improve Customer Retention
One-Sentence Summary:
Darkhorse Insurance Brokers integrates OpenDialog’s AI-driven re-engagement system, Rhea, to boost conversions, recover lost quotes, and improve customer satisfaction.
