Insurance Claim Denials Drop 65% When Green Planet Restoration Handles Documentation — New Study Reveals Industry Game Changer
Los Angeles, CA — November 20, 2025
A new analysis by Green Planet Restoration of LA shows insurance claim denials fell 65% when the company handled documentation for homeowners and businesses after fire, water, or smoke damage. A professional documentation helps in closing common information gaps. This in turn helps insurance carriers to review claims more quickly and settle them accurately as well.
Green Planet Restoration of LA reviewed 1,180 residential and small-business claims filed between January 2023 and September 2025 in Los Angeles, Orange, San Bernardino, and Ventura counties. The sample was chosen at random and balanced across property type, claim size, and loss category. The company applied statistical controls for claim complexity and estimated loss value. An independent claims analyst reviewed the dataset to ensure consistency.
“Because this is an internal analysis, we recognize potential bias,” said Green Planet Restoration Representative Shay Hamo. “But randomized selection, matched comparisons, and adjustments for claim size and complexity help isolate the impact of documentation. We invited independent audits and will make aggregated methodology and data tables available to credentialed researchers, regulators, and journalists.”
Why Documentation Matters
Incomplete or inconsistent documentation remains one of the top drivers of delays and denials. Correct documentation helps insurance carriers make decisions faster and more accurately. The following research supports the findings:
- Shift Technology (2024): Their report on claims decisioning shows that standardized documentation improves accuracy and speeds up processing.
- Weiss Ratings (2024): Their study pinpoints that insurers with tighter documentation protocols tend to deny fewer homeowner claims.
Real Impact for Homeowners
“Every week, we meet families stuck in limbo because their claim isn’t moving. Kids sleep in temporary rooms. Seniors live around unsafe damage. Small businesses can’t reopen.”
Shay added, “Once we rebuilt the documentation for a San Bernardino homeowner after a fire, the insurer approved the claim in just nine days. That’s the power of accurate records.”
“Our mission is simple: give every homeowner a fair, fast path to recovery. We won’t stop until delays and avoidable denials become the exception.”
Transparency and Validation
This study covers Southern California claims in the 2023–2025 period and may not fully generalize to other regions or claim environments. While raw claim files remain confidential to protect privacy, Green Planet Restoration of LA will provide anonymized data tables, codebooks, and a detailed methodology to qualified analysts. A third‑party audit of the results is expected in early 2026.
Why It Matters Now
The internal study of Green Planet Restoration has been found to be very much relevant to the events of 2025. As seen California insurers have already paid more than $20 billion to wildfire survivors, according to the California Department of Insurance. With such large volumes of high-stakes claims, strong documentation and expert restoration insurance billing are more in need than ever before. In 2024, another Weiss Ratings report identified 14 major insurers in the U.S. that closed almost half of homeowner claims without payment, pointing to the failure of undocumented disaster restoration work.
About Green Planet Restoration of LA
Green Planet Restoration of LA provides 24/7 emergency restoration and documentation support for water, fire, smoke, mold, sewage, and biohazard losses. The company operates across Los Angeles County, Orange County, San Bernardino County, and Ventura County. For emergency service, call (800) 719‑4808 or local (818) 717‑0203.
References
Shift Technology. (2024). The state of AI in insurance (Vol. VI): Claims decisioning and liability determination in subrogation. Shift Technology. https://www.shift-technology.com/resources/research/the-state-of-ai-in-insurance-claims-decisioning-and-liability-determination-in-subrogation-vol.-vi
Weiss Ratings Press Team. (2025, June 11). 14 large U.S. insurers closed nearly half of homeowner claims with no payment in 2024. Weiss Ratings. https://weissratings.com/en/weiss-news/14-large-u-s-insurers-closed-nearly-half-of-homeowner-claims-with-no-payment-in-2024
Weiss Ratings Insurance Ratings Team. (2024, September 25). Large property insurers respond to climate change by denying homeowner claims. Weiss Ratings. https://weissratings.com/en/weiss-news/large-property-insurers-respond-to-climate-change-by-denying-homeowner-claims
California Department of Insurance. (2025, September 9). Commissioner Lara announces new milestone in wildfire recovery: $20 billion paid to survivors [Press release]. https://www.insurance.ca.gov/0400-news/0102-alerts/2025/Commissioner‑Lara‑announces‑new‑mileston.cfm
Green Planet Restoration of LA. (2025). Internal analysis: Impact of professional documentation on insurance claim denial and resolution [Unpublished internal report]. Green Planet Restoration of LA.
Media Contact
Shay Ben Hamo
Marketing and Business Development
Website: https://greenplanetrestoration.com
Email: Shay@gprla.com
Phone: +1 (818) 515-1893
Address: 9146 Owensmouth Ave, Chatsworth, CA 91311
