Nashville Technologist Jay Roland Launches Varex Solutions, Redefining ITSM Maturity and Platform Health
Nashville, TN
Nashville’s expanding technology corridor has a major new entrant with the launch of Varex Solutions LLC, founded by veteran IT strategist Jay Roland, a thirty-year leader in enterprise service management and systems architecture. Varex Solutions specializes in the implementation and optimization of ITSM practices and platforms for major corporations. The firm represents the culmination of Jay’s decades of experience designing, scaling, and governing IT operations across healthcare, finance, logistics, and manufacturing organizations throughout the United States.
Jay began his career in the late 1990s, during the early evolution of enterprise infrastructure support. He quickly built a reputation for simplifying complex technical landscapes and creating structured, repeatable operating models that allowed large organizations to scale. Over the next three decades, he served in roles ranging from systems engineering to enterprise application administration to IT service management leadership, contributing to modernization initiatives at Ally Financial, Syncreon, Syntel, Wellpath, and AdventHealth.
Colleagues describe Jay as equal parts technologist and strategist, known for breaking down large operational challenges into measurable components. That precision-minded approach led him to design a proprietary ITSM maturity framework now central to Varex Solutions. The model spans more than twenty practice areas and hundreds of CMMI-inspired maturity elements that evaluate ownership, governance, workflow design, operational execution, platform health, and optimization readiness.
“Most organizations don’t have a visibility problem, they have a structure problem,” Roland said in a recent interview. “IT teams are overloaded with data but lack the systems thinking needed to convert that data into decisions. Varex was built to fix that gap.”
Varex Solutions delivers four core service lines:
• enterprise service management consulting
• ITSM platform implementations and optimizations
• proprietary ITSM maturity and platform health assessments
• automated ITSM platform scanning and operational intelligence
Headquartered in Nashville, Varex is positioned at the intersection of the city’s booming healthcare sector, expanding corporate presence, and rapidly growing tech community. Jay notes that Nashville’s balance of innovation and collaboration made it the ideal home base for a firm dedicated to operational clarity and structured transformation.
Unlike traditional consulting firms, Varex operates on a lean contractor-driven model that enables rapid scaling while maintaining high margins. Early demand has been strong, with the company securing mid six-figure project funding and executing agreements with multiple national and global technology integrators supporting Fortune 500 clients around the globe.
“Companies are growing faster than ever, but their processes aren’t always keeping up,” Jay said. “The organizations that win are the ones that align process, platform, and governance into a single operating model. That’s where Varex does its best work.”
Although Jay is also known as a novelist and game designer, Varex Solutions marks a renewed focus on his core identity as a technologist and systems architect. The firm is already expanding into predictive operational analytics, automated workflow scanning, and next-generation ServiceNow optimization technologies.
As digital transformation accelerates across industries, Jay emphasizes that the biggest advantage organizations can build has little to do with tools and everything to do with structure. “Tools don’t create efficiency. Systems do. And systems come from clear thinking.”
With Varex Solutions, Jay intends to bring that clarity to organizations across Nashville, the broader United States, and eventually worldwide.
