Top Customer Care Outsourcing Companies in Colombia

ByBNW TEAM

Finding the right support team isn’t just about cutting costs anymore. It’s about keeping customers happy, scaling without the chaos, and working with people who get the job done right. That’s exactly what more companies are discovering in Colombia.

From startups to large enterprises, businesses around the world are turning to Colombian partners for customer service that actually feels human. In this guide, we’re taking a look at the firms helping brands stay responsive, multilingual, and available across time zones, without burning through their budgets or lowering the bar.

1. NeoWork

NeoWork provides customer care outsourcing services designed to help startups and growing companies scale operations without unnecessary complexity. Their teams can work as embedded members of a client’s internal support group or operate as fully managed units. Based in Colombia and serving clients worldwide, they provide 24/7 customer experience coverage that adjusts to business demand. The model is built around flexibility, making it easier for companies to scale up or down without the long hiring cycles or management overhead that often slow growth.

Beyond front-line customer service, NeoWork manages specialized support functions like credentialing, reporting, and quality control. Their teams are trained in leading platforms such as Zendesk, HubSpot, and Salesforce, helping clients integrate new support operations seamlessly. A major differentiator for NeoWork is its people strategy – they maintain an industry-leading 91% annualized teammate retention rate and select only the top 3.2% of candidates. This emphasis on quality and stability allows them to deliver consistent performance and long-term reliability for clients.

Key Highlights:

  • 91% annualized teammate retention rate
  • 3.2% candidate selectivity rate
  • Operates 24/7 customer service teams for startups and global clients
  • Staff trained in Zendesk, HubSpot, Salesforce, and other platforms
  • Offers both managed services and integrated team models
  • Builds internal systems for QA, performance tracking, and escalation

Services:

  • Customer support outsourcing
  • Virtual assistant staffing
  • Help desk and ticketing support
  • Quality assurance and KPI monitoring
  • Credentialing and reporting support
  • Multichannel service via email, chat, and phone

Contact Information:

2. Callzilla

Callzilla provides customer care outsourcing from its locations in Colombia and South Africa, supported by a U.S. base in Florida. Their operations combine live agents with automated tools and AI to cover multichannel support needs like voice, chat, and email. They work with clients in industries such as healthcare, education, entertainment, and retail, adjusting the level of automation and human support based on what’s needed. Their setup is designed to fit into a company’s existing processes or to deliver full contact center solutions from scratch.

Their teams are trained across widely used systems like Salesforce, Zendesk, Genesys, and ServiceTitan, which makes it easier for clients to integrate them without starting from zero. On top of live support, they also handle tasks like automated customer surveys, call analytics, and chatbot-driven responses. With an emphasis on visibility and reporting, Callzilla gives clients access to live updates through dashboards built on Microsoft Power BI. This helps businesses monitor customer interactions in real time, without waiting for post-shift reports or summaries.

Key Highlights:

  • Offers live agent services with or without automation
  • Operates across Colombia, South Africa, and the U.S.
  • Supports integration with platforms like Salesforce, Zendesk, and Genesys
  • Uses dashboards to provide real-time visibility into customer interactions
  • Works with clients in healthcare, retail, education, and entertainment

Services:

  • Multichannel customer support via phone, chat, and email
  • Conversational AI tools for chatbot and voicebot interactions
  • Automated outreach for surveys, reminders, and feedback
  • Speech and call analytics to monitor quality and trends
  • CRM and platform integration for seamless client operations

3. Conectys

Conectys is a global outsourcing company that blends AI-driven automation with human expertise to deliver flexible, scalable customer experience solutions. Their Colombia office plays a key role in providing multilingual support across Latin America and beyond, serving as a hub for CX outsourcing, digital support, and technical service operations. The company emphasizes agility, combining data-driven insights with empathetic human interaction to help brands manage customer relationships more efficiently. Their AI tools handle repetitive tasks while human agents focus on complex and sensitive interactions, ensuring both speed and quality.

Conectys also distinguishes itself through its focus on ethical and purpose-driven outsourcing. They work with clients across industries like fintech, gaming, eCommerce, travel, and software, offering services in multiple languages. With ISO 9001, 27001, and PCI DSS certifications, the company maintains strict quality and security standards. Their operations cover CX management, L1-L3 technical support, trust and safety, and content moderation. Backed by over two decades of experience, Conectys helps organizations streamline their operations without losing the personal, human side of customer care.

Key Highlights:

  • AI-powered outsourcing combined with human-led customer experience
  • Local multilingual operations in Colombia
  • Certified for ISO 9001, ISO 27001, PCI DSS, and GDPR compliance
  • Specialized in CX, technical support, and trust & safety services
  • Focus on ethical, scalable, and purpose-driven outsourcing

Services:

  • Customer experience (CX) and contact center outsourcing
  • L1–L3 technical support
  • Trust and safety, UGC moderation, and content review
  • CX strategy, design, and analytics
  • Digital CX powered by AI and automation
  • Multilingual, omnichannel customer support
  • Rightshoring, nearshoring, and peak season outsourcing solutions

4. PITON-Global

PITON-Global operates as an independent outsourcing advisory firm specializing in connecting businesses with top-tier customer service and business process outsourcing (BPO) providers worldwide. The company helps clients identify and partner with high-performing “hidden champions” in the outsourcing world – firms that deliver strong performance without the inflated costs often associated with major BPO players. Their approach is consultative and data-driven, grounded in decades of experience serving Fortune 500 companies across industries like technology, finance, healthcare, and e-commerce.

In Colombia, PITON-Global focuses on customer service and support outsourcing through a network of bilingual contact centers. The country’s cultural affinity with North America, time-zone alignment, and experienced English-Spanish workforce make it a prime nearshore location for clients in the United States and Canada. PITON-Global’s process includes detailed vendor assessments covering cost, quality, infrastructure, and industry fit. The firm doesn’t operate call centers directly; instead, it acts as a trusted intermediary, ensuring every partnership aligns with each client’s brand values, technical needs, and customer experience goals – all at no cost or obligation to the business.

Key Highlights:

  • Advisory firm connecting businesses to vetted call-center and BPO partners
  • Decades of executive-level outsourcing experience
  • Specialization in customer service, technical support, and back-office outsourcing
  • Focus on cultural fit, quality assurance, and cost-effectiveness
  • No-cost vendor evaluation and sourcing services

Services:

  • Customer service and support outsourcing advisory
  • Technical support and help-desk vendor sourcing
  • Back-office and administrative process outsourcing
  • Multilingual and omnichannel contact center solutions
  • Vendor evaluation, benchmarking, and RFP management
  • Strategic outsourcing consulting for startups and enterprises
  • Customer acquisition, retention, and collections outsourcing guidance

5. Foundever

Foundever delivers customer care outsourcing services from a global network that includes operations in Colombia. Their setup blends people with AI tools to support companies that need scalable, multilingual customer experience teams. They focus on the full lifecycle of customer service, helping brands handle everything from basic inquiries to more complex support needs. What sets them apart is the way they pair tech-driven processes with operational expertise, aiming to make customer contact feel consistent and easy to manage across all channels.

In Colombia, Foundever offers support that can be tailored based on time zone, language, or customer volume needs. Their teams are trained to follow client guidelines closely while still making room for adaptability when things change. They also lean on internal data and automation to keep response quality in check and reduce slowdowns. For companies that want to shift work offsite without losing control, Foundever’s approach gives them a way to do that without overcomplicating things.

Key Highlights:

  • Offers customer care services supported by both human agents and automation
  • Operates globally with delivery locations including Colombia
  • Focuses on full customer lifecycle support, not just one-off interactions
  • Uses tech and performance data to guide service delivery
  • Supports clients across multiple languages and regions

Services:

  • Inbound customer service for various industries
  • Technical support and troubleshooting
  • Multilingual support across voice, chat, and email
  • Back-office support tied to CX operations
  • AI-enhanced workflows for customer interaction management
  • Digital transformation support within customer service functions

6. SuperStaff

SuperStaff provides customer care outsourcing through teams based in Colombia, the Philippines, and the United States. Their Colombia operation plays a key role in supporting clients looking for nearshore services with Spanish-English bilingual capabilities. Rather than offering a fixed solution, they build customer service setups around each client’s specific goals, whether that’s 24/7 availability, seasonal scaling, or specialized support for industries like healthcare, logistics, or e-commerce. Their agents are trained to engage with customers in a way that prioritizes consistency and accountability across all contact channels.

What sets them apart is how they integrate customer service with broader business support. They don’t just take on front-line calls or chats, but also help with process-related tasks that keep operations running smoothly behind the scenes. Teams in Colombia are embedded into client workflows, making them feel more like extensions of internal departments than external contractors. The setup is flexible and can shift as client priorities evolve. From inbound inquiries to full-service back-office support, they cover a wide range of functions that help businesses stay responsive without spreading their own staff too thin.

Key Highlights:

  • Operates nearshore support teams from Medellín, Colombia
  • Focuses on bilingual and multichannel customer service
  • Customizes support hours and workflows based on client needs
  • Provides both front-line support and behind-the-scenes assistance
  • Works with industries including healthcare, logistics, and e-commerce

Services:

  • 24/7 customer service outsourcing
  • Inbound and outbound support across voice, email, and chat
  • Back-office assistance integrated with customer workflows
  • Multilingual and bilingual support (Spanish-English)
  • Industry-specific support for logistics, healthcare, legal, and retail
  • Recruitment and onboarding of dedicated support teams

7. Cloudstaff

Cloudstaff offers customer care outsourcing services through dedicated teams based in Colombia and other global hubs. Their model gives clients direct control over their full-time remote employees while Cloudstaff handles the background support, like HR, IT, and compliance. This setup appeals to companies that want to manage their own teams without dealing with the day-to-day admin. In Colombia, Cloudstaff provides access to bilingual talent for voice and non-voice customer service, helping companies scale quickly while maintaining flexibility across time zones and channels.

Their approach focuses on giving businesses a reliable alternative to traditional outsourcing. Instead of just taking over support tasks, Cloudstaff works more like a remote staffing partner. Clients can build teams with specific skill sets, set their own schedules, and still get support for training, equipment, and operations. Teams in Colombia are used for a wide range of customer service roles, including voice support, issue resolution, retention, and even technical help. Everything is built to plug into the client’s workflows without forcing a one-size-fits-all system.

Key Highlights:

  • Provides nearshore customer care teams based in Colombia
  • Clients manage their own dedicated staff while Cloudstaff handles backend support
  • Offers staffing flexibility across time zones and roles
  • Strong focus on operational security and compliance
  • Custom team building tools for role-specific hiring

Services:

  • Inbound and outbound customer service
  • Live chat and email support
  • Technical troubleshooting and helpdesk support
  • Retention and client relationship management
  • Lead generation and sales support
  • Market research through customer interactions
  • Data entry and back-office assistance
  • Multilingual service delivery with Spanish-English capability

8. OrigenBPO

OrigenBPO offers customer care and back-office outsourcing services from Medellín, Colombia. Their teams handle a mix of inbound and outbound communication, covering voice, email, and chat support for businesses across multiple industries. They work with clients in sectors like healthcare, finance, automotive, and wellness, tailoring services to tasks such as appointment setting, insurance verification, and customer inquiries. Their support ranges from basic service requests to more specialized help desk roles that involve multiple tiers of technical assistance.

What makes OrigenBPO’s setup practical is how they combine customer care with operational processes that companies often want to offload. Instead of working as just a contact center, they also help with collections, order tracking, and account-related support. Their teams are structured to slot into a company’s existing workflow without overcomplicating the process. With a bilingual workforce and a focus on direct communication, OrigenBPO provides consistent coverage for businesses looking to extend their support functions nearshore.

Key Highlights:

  • Based in Medellín, offering bilingual customer support
  • Handles both inbound and outbound communication
  • Works across industries like healthcare, finance, and auto services
  • Provides multichannel service: phone, email, and chat
  • Covers front-line support and back-office functions

Services:

  • Customer service via voice, chat, and email
  • Appointment scheduling and confirmation
  • Insurance verification for medical and dental clients
  • Collections support for financial and bail bond institutions
  • Help desk services 
  • Order tracking and product inquiry support

9. Outsourcing S.A.S BIC

Outsourcing S.A.S BIC provides customer care and business process outsourcing services from multiple sites in Colombia, including Bogotá and Pereira. Their approach centers around supporting the entire customer lifecycle, from initial contact to retention and re-engagement. With a mix of voice, digital, and face-to-face channels, they build custom service models to suit the needs of each business. Their teams are involved in both front-line support and deeper process work, offering clients a way to streamline operations without handing off control entirely.

They also integrate automation and technology where it makes sense, combining human agents with bots, self-service tools, and real-time analytics. Their contact center solutions cover areas like sales, support, collections, and appointment management. Alongside this, they manage multichannel interactions across email, SMS, WhatsApp, video calls, and social media. With a focus on blending tech and people, Outsourcing S.A.S BIC positions itself as a flexible partner for companies that want to improve how they engage with customers without overhauling their systems all at once.

Key Highlights:

  • Offers customer care outsourcing from multiple locations in Colombia
  • Focuses on the entire customer lifecycle, from acquisition to re-engagement
  • Provides both human-led and automated support solutions
  • Supports multichannel interactions across digital and voice platforms
  • Combines contact center work with process automation and scheduling

Services:

  • Inbound and outbound customer service
  • Sales support and product promotions
  • Technical support and help desk (remote and on-site)
  • Collections and account recovery
  • Loyalty and retention campaign management
  • Appointment scheduling and confirmation
  • Automated support via chatbot, voicebot, and IVR
  • Multichannel service across WhatsApp, SMS, email, social media, and video calls
  • Process automation for back-office and ticket management

10. Outsourcing to Colombia (O.T.C)

Outsourcing to Colombia (O.T.C) offers customer care services through bilingual teams based in Colombia, with a focus on helping international companies manage support tasks more efficiently. They work across different communication channels and provide support that includes inbound service, technical assistance, and general customer relationship management. Their teams are trained to align with clients’ workflows and brand tone, offering flexibility for businesses that need to scale support without building large in-house operations.

Aside from handling direct customer interactions, O.T.C also supports broader business process outsourcing tasks such as sales support, back-office coordination, and service quality monitoring. They incorporate technology into their services, using tools for automation, performance tracking, and secure communication. Their goal is to deliver consistent support while also improving how businesses handle customer touchpoints across multiple time zones and regions.

Key Highlights:

  • Bilingual agents based in Colombia
  • Supports customer care across different time zones
  • Combines live support with automation tools
  • Offers customer service alongside back-office functions
  • Aligns with client brand voice and workflows

Services:

  • Inbound customer service and technical support
  • Multichannel support: phone, email, chat
  • Appointment scheduling and case handling
  • Back-office assistance and data coordination
  • Service quality control and process monitoring
  • Customer experience management using modern tools
  • Customizable support systems with automation options

11. Linked2U

Linked2U provides customer care and outsourcing services from its base in Barranquilla, Colombia. Their focus is on helping companies manage sales, customer interactions, and lead generation through structured, technology-supported processes. They operate across multiple communication channels, using trained teams to handle phone, email, chat, and social media support. The company’s approach centers on improving efficiency and building long-term relationships between brands and their customers.

In addition to handling everyday customer interactions, Linked2U works with businesses to refine their communication strategies and strengthen overall service quality. Their teams are trained to identify issues quickly, execute resolutions efficiently, and collect feedback to inform future improvements. By combining human expertise with digital tools, they deliver consistent support for industries such as retail, banking, and software, helping businesses maintain smooth and responsive customer experiences.

Key Highlights:

  • Provides customer support, sales, and lead generation services
  • Operates from Barranquilla, Colombia with bilingual teams
  • Uses phone, chat, email, and social media for customer communication
  • Offers personalized service and follow-up for better retention
  • Serves clients across retail, banking, and SaaS industries

Services:

  • Multichannel customer service (phone, email, chat, social media)
  • Inbound inquiry reception and resolution management
  • Sales and upselling support
  • Lead generation and customer relationship building
  • Post-resolution follow-up and feedback collection
  • Ongoing agent training and service development

12. QUANTICA BPO

QUANTICA BPO offers customer care outsourcing services from Colombia with a focus on quality over volume. Their approach centers on building close, long-term relationships with the businesses they support, aiming to act as an extension of their clients rather than just another vendor. With experience across different cultural settings, they’ve shaped their processes to prioritize customer experience while maintaining efficient delivery and consistent results.

Rather than scaling to become one of the largest providers, they’ve chosen to stay specialized and focused. This lets them work more closely with each client, tailoring services to specific needs without losing sight of the people behind the interactions. Their team places strong value on trust and consistency, aiming to make each customer contact count while keeping operations cost-effective and human-centered.

Key Highlights:

  • Focuses on long-term client relationships instead of volume
  • Experience working with multicultural customer bases
  • Prioritizes customer experience across all touchpoints
  • Values exclusivity and personalized service delivery
  • Maintains consistent team engagement and low client turnover

Services:

  • Multichannel customer service and support
  • Voice-based customer interaction handling
  • Dedicated client support teams
  • Tailored service models for different industries
  • Operational process support for contact centers

13. TTEC

TTEC operates customer care and tech support centers in Colombia as part of its global approach to experience management. Their teams in Bogotá and Barranquilla focus on combining AI tools with trained service professionals to help companies streamline support and manage customer interactions more efficiently. TTEC emphasizes the balance between technology and human connection, aiming to make each customer experience more effective by improving real-time communication, coaching, and issue resolution.

In Colombia, TTEC’s services are tailored to meet the needs of U.S. and European businesses looking for nearshore support without the high cost of local staffing. They provide customer care, technical support, and content services, using AI to improve performance and simplify communication. Their teams work in a structured environment that supports employee retention and consistent service delivery. By maintaining strong recruitment practices and investing in tools that assist agents during calls, they aim to build reliable support operations for companies that want stability and better customer outcomes.

Key Highlights:

  • Nearshore operations in Bogotá and Barranquilla
  • Focus on combining AI tools with human service teams
  • Accent neutralization and noise-free call technology
  • Real-time sentiment tracking and coaching
  • Emphasis on employee retention and reliable staffing
  • Certified as a Great Place to Work in Colombia

Services:

  • Customer care outsourcing
  • Technical support
  • Content and platform services
  • AI-driven customer experience tools
  • Recruiting and training for support teams
  • CX consulting and strategy execution

14. ContactPoint 360

ContactPoint 360 operates customer experience centers in Colombia as part of their global network. They support companies across multiple industries by combining trained human teams with AI tools that help improve service quality and efficiency. Their teams handle everything from basic support to more complex customer care tasks, using omnichannel platforms to keep communication smooth across voice, chat, email, and social media. The Colombia operation is backed by a structured training model and AI-enhanced workflows aimed at improving first contact resolution and overall customer satisfaction.

What sets their approach apart is how they mix automation and real-time agent support to deal with high volumes without sacrificing service consistency. They provide multilingual support around the clock and offer flexibility in scaling up or down based on seasonal demand or business changes. With a clear focus on improving retention, reducing handling times, and keeping communication accurate and fast, their Colombia-based teams have become a practical option for companies looking to strengthen customer relationships while staying cost-efficient.

Key Highlights:

  • Operations based in Colombia with 24/7 multilingual support
  • Combines AI-driven tools with human-led service delivery
  • Real-time coaching and sentiment tracking for agents
  • Four-stage CX training model for quality consistency
  • Focus on first contact resolution and CSAT improvements

Services:

  • Customer care and technical support
  • Omnichannel communication (voice, chat, email, social media)
  • Appointment scheduling and billing assistance
  • Inbound and outbound call handling
  • Virtual assistant and chat support services
  • Customer retention and loyalty programs

15. GroupCOS

GroupCOS provides customer care outsourcing services from Colombia, combining technology with trained human teams to support companies across different sectors. They focus on tailoring each solution to meet the specific needs of their clients, rather than following a one-size-fits-all approach. Their contact center operations are designed to integrate with multichannel communication platforms, helping companies stay in touch with users through voice, chat, email, and other digital channels. The emphasis is on building efficient, responsive systems that support the entire customer journey.

In practice, this means using a mix of automation and prioritization tools to make interactions more effective. Their teams are trained to recognize and handle emotional or urgent requests quickly, ensuring responses are both timely and appropriate. They also offer services like help desk support, customer surveys, and database updates as part of a broader approach to managing customer experiences. Their contact center operations in Colombia are structured to align with regional regulations and data protection standards.

Key Highlights:

  • Custom customer care solutions developed per client
  • Multichannel support including voice, chat, and email
  • Focus on emotional prioritization and response routing
  • Contact center aligned with regional data privacy standards
  • Services designed to support end-to-end customer journeys

Services:

  • Contact center and customer service support
  • Help desk assistance
  • Customer journey design
  • Customer satisfaction surveys
  • Multichannel communication handling
  • Database updating and maintenance

Conclusion

Outsourcing customer care in Colombia isn’t just about finding a cheaper alternative anymore – it’s about finding the right mix of skill, culture, and reliability. What makes the Colombian market stand out is how well it blends professionalism with a human touch. You can feel it in the way teams communicate, adapt, and take ownership of the work. Whether it’s startups needing quick, round-the-clock support or established brands looking to expand multilingual operations, the country has built a reputation for delivering consistency without the red tape.

The companies highlighted here show just how diverse the scene has become. Some focus on deep integration with clients’ systems, while others emphasize AI tools, training models, or flexible staffing approaches. But the common thread is clear – these providers understand that great customer service isn’t just about answering calls. It’s about creating experiences that reflect the brand behind them. For any business looking to scale smartly and maintain genuine customer connections, Colombia continues to be one of the most reliable and forward-thinking places to do it.

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