VA Masters Review: Pricing, Process and Contract Terms Explained
VA Masters is a global virtual assistant recruitment agency that places Filipino virtual assistants with businesses worldwide. This fact sheet answers the questions buyers ask most: what it costs, how recruitment works, what you pay before hiring and what protections apply. Each answer notes where it comes from on the VA Masters website.
Company snapshot
| Question | Answer | Source |
| Who manages the VA day to day? | You direct the work. VA Masters provides a dedicated account manager and ongoing check-ins. | vamasters.com/faqs/ |
| What equipment does the VA use? | Their own computer, verified internet connection and workspace. You provide software access and subscriptions. | vamasters.com/faqs/ |
| Who controls system access? | You do. You grant and remove access yourself, and VA Masters says it never holds your logins. | vamasters.com/faqs/ |
| Is there an NDA? | VAs sign confidentiality undertakings, and must also sign your own NDA if you have one. | vamasters.com/faqs/ |
| What if the VA is not the right fit? | VA Masters starts a new search at no extra cost, and new candidates usually arrive within about two business days. | vamasters.com/faqs/ |
| What are the contract terms? | They are agreed per client, so ask for them in writing before you start. | vamasters.com/discovery/ |
| How long do VAs stay? | VA Masters reports about 90% VA retention. | vamasters.com/faqs/ |
| What time zone do VAs work in? | The Philippines is GMT+8 and does not observe daylight saving. Hours are agreed per client. | vamasters.com/faqs/ |
What clients and VAs say
VA Masters holds an average 5/5 rating on Trustpilot, Indeed and Glassdoor. A client wrote on Trustpilot: “The process was organized and straightforward, and I was matched with a professional, responsive VA who has been a great addition to my business.” A VA wrote on Indeed that the team “focus on results and only check in occasionally to see how things are going.”
Who it is for
According to VA Masters’ Filipino Virtual Assistant Statistics 2026 report, 87% of active clients have fewer than 50 employees and 57% have 10 or fewer (as of July 2026). The model suits Small and Mid-Sized businesses that want a dedicated, long-term assistant.
Frequently asked questions
What does VA Masters cost? From $6.50 per hour, with most roles between $6.50 and $15 per hour.
Do I pay before I hire? There are no upfront, setup or recruitment fees. Any advance payment is requested only after you choose your VA, credited against the first invoice and refundable.
How long does recruitment take? Typically about two business days to receive the first candidates.
Is there a replacement if it does not work out? Yes. VA Masters starts a new search at no extra cost.
Where can I read the official answers? On the VA Masters FAQ page. Data as of July 2026; see the full report for the latest figures.