EDMO Launches AI-Powered Solutions for Higher Education Using Salesforce’s Agentforce

EDMO, a pioneer in AI-driven enrollment technology transforming higher education, has announced the launch of a new suite of tools aimed at transforming university admissions and enrollment processes. By leveraging Salesforce’s Agentforce platform, these solutions are designed to accelerate student document processing, improve engagement, and increase application-to-enrollment conversion rates across colleges and universities.

The new AI-powered offerings include Document Intelligence and Conversation Intelligence, enabling institutions to complete complex tasks, such as transfer credit evaluations, in under four hours—a process that traditionally takes several days or weeks. Early adoption data suggests that the tools can enhance student engagement by over 10% and improve application-to-enrollment rates by 5%, offering measurable benefits for both students and admissions teams.

Universities and colleges are under growing pressure to manage increasing application volumes, respond to student inquiries promptly, and ensure fairness in admissions decisions. Traditional workflows, often reliant on manual paperwork and email chains, are proving inefficient in today’s fast-paced higher education environment. Admissions officers must review diverse transcripts, evaluate global grading systems, and maintain high standards of compliance and accuracy while managing limited staff capacity. AI-driven solutions like EDMO’s are emerging as a practical response to these challenges, automating repetitive tasks, providing accurate insights, and ensuring consistent and fair decision-making.

EDMO’s Document Intelligence suite automates the evaluation of key student documents. Tools such as the Interview Analyzer allow institutions to schedule, conduct, and assess student interviews using AI, reducing bias and providing actionable, standardized feedback. Email Doc Extractor monitors admissions inboxes in real time, automatically extracting attachments such as transcripts, recommendation letters, and statements of purpose, helping teams stay organized and reduce manual workload. Transfer Credit Evaluation analyzes transcripts quickly and maps courses to university requirements, allowing institutions to clear backlogs and support smooth student transitions. ID Verification tools validate applicant identities, cross-check documents for authenticity, and schedule video-based identity checks, ensuring secure and accurate verification. GPA Calculators convert international grading systems into standardized formats, facilitating fair comparisons across diverse applicants. The Application Evaluator analyzes documents including SOPs, LORs, and resumes, highlighting applicant strengths and enabling data-driven admissions decisions. Together, these tools help institutions process applications faster, reduce administrative bottlenecks, and make fair, unbiased decisions.

EDMO’s Conversation Intelligence suite complements document processing by enhancing communication and engagement with prospective students. Knowledge Source centralizes all relevant student and institutional information, allowing admissions staff to access answers instantly and reducing delays caused by manual searches. Admissions Copilot automates responses to student inquiries across multiple channels, prioritizing high-intent leads and ensuring applicants receive timely guidance throughout the enrollment journey. Admissions Agent automates routine administrative tasks, tracks document processing, and monitors workflow progress, minimizing errors and enabling staff to focus on higher-value work. These tools collectively provide students with timely support and improve overall engagement and satisfaction.

The partnership with Salesforce’s Agentforce platform allows EDMO’s solutions to be integrated seamlessly into widely adopted systems used by higher education institutions globally. Agentforce provides a framework for deploying autonomous AI agents, offering pre-built skills and tools for sales, service, marketing, commerce, MuleSoft, Tableau, Slack, and other applications. By building on this platform, EDMO ensures that its solutions are accessible, customizable, and scalable, enabling institutions to modernize their admissions processes efficiently.

“Working with Salesforce lets us focus on what matters most: simplifying admissions and providing institutions with tools that truly make a difference,” said Ashish Fernando, CEO of EDMO. “Our AI solutions streamline processes, deliver actionable insights, and allow universities to focus on serving their students effectively.”

Brian Landsman, EVP of Global Technology Partners at Salesforce, said, “These innovations highlight how autonomous agents can enhance efficiency, scale operations, and improve outcomes across organizational functions. By integrating AI into the admissions workflow, institutions can achieve better results while freeing staff to focus on more strategic activities.”

EDMO’s Conversation Intelligence is now available on Salesforce’s AgentExchange, which extends Agentforce with pre-built actions, topics, and templates for partner solutions. Institutions adopting these tools can expect faster, more accurate admissions processes and a more engaging, supportive experience for prospective students.

As higher education competition grows globally, AI-powered solutions are increasingly essential for institutions seeking to serve students effectively while maintaining operational efficiency. EDMO’s suite of tools represents a shift toward automation and intelligence in admissions, helping universities streamline workflows, reduce administrative burden, and make data-driven decisions.