What are DHL's main service solutions for international freight?

With the globalization process gradually knitting the world closer together, the channel has become even more crucial for companies that are operating on B2B business across national borders. Whether it is a manufacturing company that is seeking to export finished products or an importing company that requires to source for products in a foreign country, the overall aim will always be to get the best logistics and hence enhance the flow of his/her business.

Some of the new generation players in the field of logistics that assist companies to transport goods globally include DHL. Since DHL provides express mail, freight forwarding and supply chain management services globally; they deal with millions of shipments. Nonetheless, positioning the clients and comprehending how, with and where they can apply solutions conceptualised by these firms is equally understandably might prove tricky at times for small and mid-sized firms venturing into international trade.

In this article, we try to explain and answer some common frustrations and questions B2B enterprises have about using DHL for shipping products in a warehouse and logistics company. Let’s dive in!Starting from user doubts, we will explore popular topics like service options, documentation requirements, tracking shipments, custom clearances and more – answering them in a simple, straightforward manner. Our goal is to help you gain more clarity on leveraging DHL’s expertise so you can focus on growing your business.

Understanding Available Service Options

One of the biggest uncertainties companies face when exploring logistics providers is figuring out which shipping services would best suit their unique needs. With DHL, the options can seem quite overwhelming at first glance.

The main DHL service solutions for international shipments include:

DHL Express

This is DHL’s premium international express shipping service, offering door-to-door delivery to over 220 countries and territories within 1-5 business days on average. It provides time-definite delivery, real-time tracking and customs clearance included in the pricing. Ideal for high-priority shipments like documents, samples, small parcels etc.

DHL Global Forwarding

As DHL’s freight forwarding, it handles full container load (FCL), less than container load (LCL), oversized cargo and charter shipments via road, sea and air. Lead times are typically 1-4 weeks depending on origin-destination. Beneficial for shipping bulkier cargo volumes in pallets or crates.

DHL eCommerce

Tailored for online retailers, it focuses on small parcel delivery from overseas fulfillment centers directly to end customers. Integrates with most e-commerce platforms and marketplaces for easy order syncing and tracking. Fast delivery in 2-5 days.

DHL Supply Chain

Offers contract logistics, warehousing and fulfillment solutions by managing inventory across the supply chain. Its network of warehouses can store, commission and distribute goods on your behalf worldwide.

The best DHL service usually depends on factors like shipment weight/dimensions, origin-destination, delivery timelines, cargo type and whether further value-added services are needed. Speaking to a DHL sales representative can help you assess your specific service requirements to choose the right solution.

Understanding Documentation Requirements

When shipping internationally, one of the most crucial aspects is understanding correct documentation procedures to ensure smooth customs clearance. With DHL, required documents may include:

Commercial Invoice: Shows purchase/sale transaction details, tariff codes, commodity description etc. Mandatory for customs.
Packing List: Itemizes shipment contents along with quantities, weights etc.
Certificate of Origin: Certifies country of manufacture/production for claiming preferential import duty rates.
Import/Export License: If applicable as per trading compliance of origin/destination market.
Phytosanitary/Health Certificate: For perishable/restricted agri goods.
CE/FCC Marking: Required declarations for certain electronic product shipments.

DHL provides document templates, guides shippers through the process and handles submission on your behalf across different service solutions. Advanced electronic integrations like API document uploads are also available. Contact a DHL representative for country-specific documentation needs to avoid delays or rejections during customs clearance.

Tracking Shipments in Transit

Real-time shipment visibility is crucial for B2B importers and exporters to plan downstream activities. With DHL, you get multiple tracking options:

DHL tracking portal: Login to track all shipments consolidated in one place. Monitor status updates at each handling stage.
Shipment QR/AWB codes: Scan these unique identifiers present on waybills/packages for instant tracking on the go.
Email/SMS notifications: Automatic alerts for events like collection, arrival at hub etc. Sign up during booking.
API integrations: Programmatic access to track shipments within your own systems via APIs/web services.
Geotagging: On DHL Express shipments, track precise locations of vehicles transporting your package on live maps.

For issues, you can lodge service requests online/via the DHL Service App for swift resolutions. Real-time visibility is DHL’s core strength to help prevent delays or lost packages during transit worldwide.

Understanding Customs Clearances

One of the most anxiety-inducing aspects of international shipping is navigating customs procedures, especially for complex or high-value cargo. DHL aims to simplify this through:

Included customs clearances: For DHL Express shipments valued under applicable limits. No extra costs.
Customs experts: DHL clearing agents liaise with customs authorities, complete paperwork and facilitate clearance process.
Advanced electronic filing: Systems like ImportOne allow pre-clearance customs submissions digitally for faster processing.
Duty/tax payments: DHL can pay or collect duties/taxes on your behalf in certain markets to speed up release.
Proof of delivery: After clearance, you receive customs-cleared shipment PoD as evidence for import records.

For shipments requiring extra documentation like CITES permits, DHL can also advise accurate requirements. Overall, leveraging their expertise simplifies an otherwise tedious compliance task.

Understanding Delivery Requirements

The last-mile delivery experience has a huge impact on customer satisfaction levels. With DHL, you can expect:

Time-definite deliveries: Guaranteed delivery timelines based on your selected DHL service and origin-destination.
Delivery options: Standard door-to-door delivery plus options like carrier pick-up, locker delivery and weekend delivery in select markets.
Proof of delivery (PoD): Physical signature capture or digital photo evidence of delivered package received.
Cash-on-delivery: Collect payment from recipient and route funds to your account.
Adult signature: Ensure package handed over only to an individual verified as an adult.
Saturday and night-time delivery: Surchargeable dedicated delivery slots for urgent consignments.

DHL’s delivery methods and tracking give high visibility and control over the final critical phase for importing/exporting customers.

Understanding Pricing and Cost Factors

When budgeting for international shipments, understanding how DHL calculates rates is important. The main cost elements include:

Cost Factor	Description
Base Rate	Based on shipment weight, dimensions, origin/destination markets and service type selected. Published publicly online.
Additional Handling Fees	For shipments requiring special handling like oversized packages, paperwork corrections etc.
Fuel Surcharge	Imposed to offset rising fuel expenses incurred during transportation. Fluctuates with crude oil markets.
Peak Season Surcharge	Higher fees levied during holiday periods with high volumes like Christmas.
Declared Value Charge	Extra insurance premium to increase liability coverage for high-value cargo.
Customs Duties/Taxes	Any import duties/taxes collected by DHL on customs clearance.
Additional Services	Charges for value-added services like Saturday delivery, cash-on-delivery etc.

Getting accurate quotes in advance lets you plan budgets better. Contact DHL sales for customized quote proposals factoring all variables applicable to your unique situation.

Common FAQs

What payment methods does DHL accept?

DHL accepts payments globally via all major credit/debit cards, bank transfers, PayPal and account billing options.

How can I get trade references from DHL?

Visit the customer testimonials section on DHL website or ask your account manager for introductions to existing customers willing to share their experience.

What are DHL’s transit time guarantees?

DHL Express provides specific time-in-transit commitments between most countries. For other services, estimated transit windows are provided at booking without money-back guarantees.

How can I insure high-value cargo with DHL?

DHL offers customizable cargo insurance options up to $500,000 to cover loss/damage risks. Add insurance coverage amount when booking to increase protection.

What support services are available locally?

DHL has a global network of customer service teams. Visit the DHL website to locate the nearest service center contact details based on your region/country.

How do I create a DHL shipping account?

Contact your local DHL sales representative to discuss your business needs. They can guide you through account registration, rate negotiation and integration options.

What security measures does DHL employ?

DHL safeguards shipments using trained staff, advanced screening technology, smart containers/trucks and tracking devices for visibility during transit.

Conclusion

In conclusion, while international shipping services may seem daunting initially, leveraging an experienced provider like DHL reduces complexities through their global expertise and standardized processes. This article aimed to address various uncertainties and pain points that B2B companies commonly face regarding DHL’s warehousing and logistics offerings.

With a clear understanding of available solutions, document requirements, tracking and more – businesses can confidently utilize DHL’s network to expand internationally while keeping operations hassle-free. Their personalized customer service also ensures individualized support from the planning to delivery stage.

If you have any other DHL shipping queries, please feel free to contact their sales representatives. They will be happy to assist you further, understand your unique needs and suggest the most cost-effective ways to streamline global distribution using DHL’s industry-leading transportation and supply chain solutions.