Small Businesses Are Running the Same AI Playbook as Fortune 500 Companies
MIAMI, Florida: In February 2024, Klarna launched an AI customer service system that handled 2.3 million conversations in thirty days. It replaced the equivalent of 700 full-time employees, cut resolution times by 67 percent, and saved the company $39 million in a single year. Not over five years. One year. That kind of result used…